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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brandon Graham

Brandon Graham

October 30, 2024

5  out of  5
rating by Brandon Graham
"Everyone was very helpful and a pleasure to deal with in transitioning from a previous insurance company that we had had for over a decade. My family and I are very happy and we look forward to building a new relationship with Emma and State Farm."
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Zak Cline

October 30, 2024

5  out of  5
rating by Zak Cline
"Went above and beyond. Emma Lewis is great to work with! Charlotte Mullins office is best around!"
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Vanessa Webb

October 8, 2024

5  out of  5
rating by Vanessa Webb
"We have moved back to Morehead from Florida and Ada was more than just an agent. Any questions we had she either answered, researched, or directed us where to go. She was super relatable and made us feel comfortable with the transition. We in no way felt rushed or as if we were just a number and she made the changes immediately or offered to take care of the situation. We would recommend this agency."
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Doc Abs

October 1, 2024

5  out of  5
rating by Doc Abs
"After continually dealing with rate increases from USAA, I decided to shop around for car insurance. I've had USAA for 16 years, since enlisting in the Army in 2008. I'm 49 and have zero accidents, tickets or other items that make someone a higher risk. I went online and did some quotes for all the big companies. However, my local Charlotte Mullins State Farm, had the best rates for the coverage I had and added towing and rental reimbursement, which I had to remove from my USAA policy because the rates were just so high. Emma reached out to me and helped me go over the coverages and rates. I met with her in the office and started my policy with her. It was literally just minutes. I went down $82/a month with more benefits. In today's economy, every dollar counts. I was pleasantly surprised at how much Emma helped me save! Everyone I interacted with in the office was extremely friendly and helpful. I look forward to many years with this team and highly suggest reaching out and checking to see if they can help you as they did me!! It's not very often you get more while paying less! But that's exactly what I got with my State Farm!"
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Addison Whitt

August 26, 2024

5  out of  5
rating by Addison Whitt
"Just switched to State Farm due to home and auto savings. The agent I worked with was very professional and attentive."
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Patsy Justus

August 5, 2024

5  out of  5
rating by Patsy Justus
"They were just great and helpful and professional, lovely people to talk to and understand, 👍"
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Katelyn Fitch

June 21, 2024

5  out of  5
rating by Katelyn Fitch
"These girls are AMAZING!!! They made it so easy for me and already had everything waiting on me by the time I got to the door. All I had to do was lay and leave. Super easy, and super quick!! Plus they are so nice and make you feel like you’re right at home!!"
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Patty Stafford

June 3, 2024

5  out of  5
rating by Patty Stafford
"Have to say one of the easiest insurance quotes we’ve ever gotten. If you don’t have State Farm I highly recommend ( Charlotte Mullins) in morehead ky she was amazing friendly as can be."
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Scott Juniper

May 30, 2024

5  out of  5
rating by Scott Juniper
"Easy to do business with."
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Ceara Goodpaster

May 20, 2024

5  out of  5
rating by Ceara Goodpaster
"Love those ladies!!"
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Richie Scott

January 11, 2024

5  out of  5
rating by Richie Scott
"Great people to work with!!"
We responded:
"Richie, thank you! We appreciate your trust in us to take care of your insurance policies."
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Michael Burk

October 31, 2023

5  out of  5
rating by Michael Burk
"Helpful staff."
We responded:
"Michael, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
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Ben Heckman

August 14, 2023

2  out of  5
rating by Ben Heckman
"Bill keeps going up while being a good driver!"
We responded:
"Hi Ben! Unfortunately, we do not set or control rates in our office. We can offer you a review of your policy to better understand your rates and make any necessary changes. Please contact us if you are interested."
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Lisa Sinclair

July 15, 2023

5  out of  5
rating by Lisa Sinclair
"Excellent customer service!!"
We responded:
"Thank you for the five-stars, Lisa! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Shyanna Keesy

March 12, 2023

5  out of  5
rating by Shyanna Keesy
"There always so nice!"
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Aaron Riley

February 1, 2023

5  out of  5
rating by Aaron Riley
"Some of the best people in the business....was with Farm Bureau for 34 years, switched to State farm (Charlotte Mullins)... extremely satisfied."
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Christopher Masters

September 30, 2022

5  out of  5
rating by Christopher Masters
"They get the job done"
We responded:
"Thank you for the 5 star review, Christopher! It is always our pleasure to be able to assist you with any of your insurance questions or needs! We appreciate your feedback and look forward to providing you with the customer care that you deserve!"
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Avash Giri

September 14, 2022

5  out of  5
rating by Avash Giri
"Great experience and good policies from the agents recommend to do more business with this team !"
We responded:
"Thank you for the great review recognizing our team and their efforts to provide you with friendly, professional and thorough customer care, Avash! It is always our pleasure to be able to assist you with any of your insurance needs and we look forward to doing so for many years to come!"
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megan thomas

September 13, 2022

5  out of  5
rating by megan thomas
"They have the BEST customer service! They are AMAZING and always so helpful and quick. Highly recommend this office :)"
We responded:
"Thank you so much for the great 5 star review recommending our services to others, Megan! We strive to go the extra mile to assist you with any of your insurance questions or needs! We truly appreciate your kind words and we look forward to providing you with the customer care that you deserve for many years to come!"
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Marc & Leslie Barnes

September 10, 2022

5  out of  5
rating by Marc & Leslie Barnes
"If you’re looking for an excellent insurance team, you can stop looking — you found them. The folks here are kind, helpful and fair. They took care of us so well after our car was recently totaled. They actually put us first and looked out for us, in contrast to the nameless/faceless overpriced insurance we had with the gecko for 20+ years. Charlotte and her team provide great service."
We responded:
"Thank you so much for taking the time to share your experience and your kind words about our team, Leslie and Marc! We strive to go the extra mile to provide you with the customer care that you deserve! We are honored to have earned your trust and we look forward to assisting you with any of your future insuarnce needs! Thank you!"
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CeeCee

September 9, 2022

5  out of  5
rating by CeeCee
"State Farm has been so helpful. When I didn’t understand something they had no problem explaining things for me. They go above and beyond for their clients. They are great at getting back to you as soon as possible. Brooke has been a huge help over at State Farm as well."
We responded:
"Brooke strives to provide you with the customer care that you deserve and we truly appreciate you taking the time to share your experience with our agency, CeeCee! We strive to go the extra mile to assist you with any of your insurance questions or needs and we look forward to doing so for many years to come!"
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Amy Flannery

September 9, 2022

5  out of  5
rating by Amy Flannery
"Charlotte and her staff are excellent. They're always helpful and always friendly. They go above and beyond to try and accommodate the needs of the people they serve. They're a great group and I appreciate the job they do. Thank you guys. You're awesome!"
We responded:
"Thank you Amy for the review. We appreciate you allowing us to serve you for your insurance needs."
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Becky Carroll

September 9, 2022

5  out of  5
rating by Becky Carroll
"Excellent service and always a smile through the phone that you can feel! Excellent competitive rates !!!"
We responded:
"Thank you Becky! This is the best compliment we can receive. We strive to go above and beyond to give excellent customer service. Great rates are nice too! 😊"
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Crystal Quick Justice

June 12, 2022

5  out of  5
rating by Crystal Quick Justice
"Always there to help you and answer any questions you may have. Always patient, even though you may not always be nice. Always calls you right back when they say they're going to. Insurance is great. Affordable. Couldn't ask for any better. We've had Insurance there for years and wouldn't change a thing!"
We responded:
"Thank you for the wonderful 5 star review! It is always our pleasure to be able to assist you with any of your insurance questions or needs! We strive to provide you with the customer care that you deserve and look forward to doing so for many year to come!"
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david keeton

May 31, 2022

5  out of  5
rating by david keeton
"Great experience getting new insurance, very helpful and willing to help get the rite coverage for our family!"
We responded:
"We are so glad that we could assist you with with your insurance needs, David! We strive to provide you with the insurance you need and the customer care that you deserve! We appreciate your feedback and look forward to providing you and your family peace of mind. Thank you for the great review!"